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Charity Superstores


 We advise donors not to leave items at our stores when we are closed
as they can be ruined in poor weather, stolen or vandalised. 

CCTV does operate in the area to record fly-tipping

Thank you for your understanding.

The Newmarket Charity Superstore is at
Unit 2 Craven Way, Newmarket CB8 0BW.

We apologise for any inconvenience but the Newmarket Superstore will be closed from Monday 20th August for our summer break and will re-open on
Tuesday 28th
August 2018.

Our opening times are:
10am to 4pm every day
apart from Fridays when we currently shut at 3pm

Monday to Sunday 
Please note we close at 3.45 pm on Sundays
to collect a Foodbank donation from our local Tesco store.

We are open on Spring and Summer Bank Holidays

Call 01638 660900

for enquiries, collections and deliveries

Please leave a message on the voicemail or telephone
Portland House on 01638 600699



The Mildenhall Charity Superstore is located at
20A Hampstead Avenue
IP28 7AS

Mildenhall is normally open:

Monday to Friday 10 am to 4pm. 

Closed Saturdays, Sundays and Bank Holidays

We close for our summer break on Saturday 18th August
and will re-open on Tuesday 28th August 2018

Call 01638 718036

Charity Store Location

The Charity Superstore and Training Centre

"A home in the world of work"

What is it?
Opening of the Store
Terry Waite (President), John Durrant (General Manager), Steve Maddox (Operations Manager) and Mike Webb (Woodworks supervisor) at the opening of the store.
The Charity Superstore retails donated goods and provides a furniture collection and delivery service with assistance from volunteers and trainees.
Open Door aims to raise funds and provide informal training and support to disadvantaged people who may be between jobs, recovering from illness or substance misuse, and give them a home in the world of work.
The Charity Superstore is situated on an industrial estate owned by Forest Heath District Council at Unit 2 Craven Way, Newmarket, the first turning off Depot Road before the Community Recycling Centre.
When are we open?
Our opening times are 10 am to 4 pm seven days per week. We are open on the Spring and Summer Bank Holidays. We are NOT open Easter Sunday, Christmas Day and Boxing Day).
What do we sell?
Open Door retails a variety of items including a wide range of furniture including sofas, beds, wardrobes, chests of drawers, bedside cabinets, dressing tables, armchairs, computer and small office desks, dining room tables, chairs, small display units, coffee tables, bookcases…
There is also a wide selection of clean clothing, bedding, curtains, table lamps, china, cutlery, glasses, mirrors, books, dvd'd, cd's, records, small electrical household items and all manner of bric-a-brac.
If someone had it then we may have had it, got it or may be able to get it.  Just ask.
How do you donate?
You are welcome to bring items to the Superstore during opening times.  Donors often make a trip to a Recycling Centre but first offer it to Open Door.
For those who need help in transporting donations, especially furniture, Open Door will arrange a collection from Monday to Thursday between 10 am and 3.30 pm.  Collections outside of these times are also possible but not easy for us to organise.
Call 01638 660900 to book a collection.  We offer pick-ups within an hour on an agreed date in order to try and minimise any disruption to your normal routine and to make effective use of our vans.  Should there be last minute problems we will telephone you to rebook.  
Where do we collect from?Store Van
Our collection catchment area is generally from Cambridge in the West to Bury in the East and Mildenhall in the North and towards Haverhill in the South.  We do travel further afield for sizeable collections.
We Deliver!
We charge for deliveries:  £10 for Newmarket and immediate villages, £15 for neighbouring settlements. and by pre-agreed price for further afield. 
What do we collect?
 These are not exhaustive lists.....
  • Furniture
  • Clothing
  • Bric-a-brac
  • Books
  • Electrical Equipment
  • White goods such as tumble dryers, cookers and washing machines in good condition
  • DVD's, records, CD's and audio book tapes
  • Toys (with a valid CE mark)
  • Tools
  • Household linen
  • Curtains
  • China and glass
  • Soft furnishings (beds, mattresses, sofas etc with a valid 1988 fire safety label
  • Computers
What we can’t accept
  • Sofas and armchairs without valid GB fire labels
  • Baby car seats
  • Fridges freezers unless nearly brand new. 
  • Photocopiers
  • Gas bottles
  • TVs, unless flat screen
  • Liquids, including paraffin, petrol, paints and other inflammables
  • Video  and music tapes
  • Christmas trees out of season!
  • Large flat pack items, including hider beds
Small repairs

We can undertake small repairs and re-upholster seat pads on dining chairs
How can you join us?
All volunteers and trainees complete an application form and are interviewed, receive induction training and undertake a Disclosure and Barring Service check. 
When can you volunteer?
You can volunteer any time between 10 am and 4 pm seven days per week.   Hours are flexible to suit volunteers and trainees.
What can you do?
  • Drive one of our vans, provided you are over 25 and have a clean driving licence
  • Help with collections and deliveries, providing you are able to lift a reasonable weight
  • Repair and upholster furniture
  • Sort and display bric-a-brac, clothing and furniture
  • And enjoy yourself: helping others helps yourself